Our policies
What to expect before you book, written plainly.
Booking and deposits
Book online, on WhatsApp or by phone. Longer services hold the time with a deposit that goes toward the service, and we confirm by text. For cuts and styling we also take walk-ins Tuesday to Friday, until 5 p.m., as space allows.
Canceling and running late
Please give 24 hours' notice to move or cancel, and 7 days for an event. If you are running late, call us and we will see whether the service is shortened or moved to another day.
If you miss an appointment
If you miss an appointment without notice, the deposit stays with the salon, and we may ask for a deposit to book your next visit.
Children and companions
Children are welcome with an adult who stays with them. During long services, the waiting chair is for one companion only, because of the space.
Patch tests and allergies
We ask about past reactions to color and other products. For color or smoothing we can do a patch test at least 48 hours ahead. If anything itches or burns, tell your stylist right away.
If you're not happy
Results vary with your hair and its history. If you are not happy with how it turned out, tell us within seven days and your stylist will look at it with you and say what can be adjusted.
Tipping
Tipping is welcome and never expected. You can leave it for whoever did your hair, in cash or at checkout.
Book your time
Choose the service and which of the family you want, or write to us and we will help.